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The Telecom Process of GE monitors and analyzes the entire
telecom operations for GECIS.
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Tools like:
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Lucent Vital Net and Cisco Wan Manager are used to monitor and
analyze Data from Equipments and Links.
Clarify is used as a CRM tool to provide support to end-users.
CMS and PBX are tools used for monitoring and analyzing
Voice Channels.
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The Telecom Process is in need of certain multi-dimensional
reports from the data obtained by various tools. These can be
integrated into the Digital Cockpit to enable the team in
monitoring and analyzing various parameters in their process.
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The solution involves the design and development of the
warehouse schema, creation of interfaces between the data
warehouse and the various application data sources. Design and
development of the required reports was done using
the reporting tool - Business Objects.
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